Privacy Policy

Introduction

Nexo People Limited (Company No. 16159426) is registered in England and Wales. Our registered office is Suite 5452, Unit 3A, 34-35 Hatton Garden, Holborn, London, EC1N 8DX. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, register as a candidate or client, or interact with our services. For any queries regarding this policy, please contact our GDPR Officers at support@nexopeople.com.

When This Policy Applies

This policy applies when you visit our website, register as a candidate or client, apply for a job through our platform, communicate with us via email, phone, or live chat, interact with us on social media, or provide us with personal information in any other way.

Personal Data We Collect

Information you provide directly:

• Contact details (name, address, email, phone number)
• Employment history, education and qualifications
• CVs, resumes, and supporting documents
• Right-to-work documentation including nationality and photographic identification
• Payroll information (bank details, National Insurance number, salary details)
• References and emergency contacts
• Optional diversity information (racial/ethnic origin, religion, health, disabilities)
• Criminal conviction records where relevant to the role
• Referral information including referred individuals' names, contact details, postcodes, and CVs

Information from third parties:

We may receive personal data from recruitment agencies, referees, previous employers, background check providers, the Disclosure and Barring Service, job boards, and relevant work partners.

Website usage data:

Technical information including IP addresses, browser type, operating system, pages visited, interaction metrics, session data, and cookie information.

How We Use Your Data

Recruitment and employment:

Assessing suitability for roles, conducting background checks, maintaining records, communicating with candidates, verifying right-to-work status, and meeting legal obligations.

Payroll and administration:

Processing wages, tax reporting, and employment-related administrative tasks.

Service provision:

Delivering requested services, managing accounts, and providing support.

Marketing:

Sending information about our services with your consent, and improving your experience.

Website operations:

Site administration, troubleshooting, analysis, and enhancement.

Legal compliance:

Fulfilling statutory obligations, preventing fraud, and protecting safety.

Lawful Basis for Processing

Contractual necessity

Processing is necessary for the performance of a contract with you, or to take steps at your request before entering into a contract.

Legal obligation

Processing is necessary for compliance with a legal obligation to which we are subject, such as right-to-work checks and tax reporting.

Legitimate interests

Processing is necessary for our legitimate interests or those of a third party, provided your rights do not override those interests. This includes operating our recruitment services, improving our website, and communicating with you about relevant opportunities.

Consent

Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time by contacting us at support@nexopeople.com.

Data Sharing

We may share your personal data with clients for the purpose of arranging and managing work placements, with service providers who assist in delivering our services (such as payroll providers, IT support, and background check agencies), with legal authorities where required by law or to protect our legal rights, and with third-party partners who support our recruitment operations. We require all third parties to respect the security of your data and to treat it in accordance with the law.

Data Retention

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Candidate data is typically retained for up to two years after your last interaction with us, unless a longer retention period is required by law. You may request deletion of your data at any time by contacting us.

Cookies

We use session cookies, permanent cookies, analytical cookies (Google Analytics), and targeted advertising cookies. For full details, please see our Cookie Policy.

Marketing Communications

We will only send you marketing communications where you have opted in to receive them. You can update your marketing preferences or unsubscribe at any time by clicking the unsubscribe link in any marketing email, or by contacting us at support@nexopeople.com.

Your Rights

Under data protection law, you have the right to access the personal data we hold about you, to request correction of inaccurate or incomplete data, to request deletion of your data in certain circumstances, to object to the processing of your data, to withdraw consent where processing is based on consent, to request portability of your data, and to not be subject to automated decision-making. To exercise any of these rights, please contact us at support@nexopeople.com.

Data Security

We are committed to ensuring your data is secure. We store personal data on secure servers with appropriate technical and organisational measures in place. All staff with access to personal data receive regular training on data protection responsibilities. Access to personal data is limited to authorised personnel on a need-to-know basis. In the event of a data breach, we will notify the relevant authorities and affected individuals in accordance with our legal obligations.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at support@nexopeople.com.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.